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Perceptions of cancer care may not match reality

2012-4-14 16:31 

(Reuters Health) - In a new study, the impressions of breast cancer patients about the quality of care they received often differed from medical definitions of quality -- in part because the patients were judging their experiences by a different set of standards. Patient perceptions are increasingly important to hospitals and other healthcare providers that find their payments from insurers and the government tied to performance and patient evaluations. To see what influences a woman's perception of her care, and how that compares to its actual quality, researchers in New York interviewed 374 women treated for early-stage breast cancer. They found that most of the women tended to underestimate the quality of care they received. And often, their views were most shaped by the experience of getting care and by how much they trusted their doctors.

By Andrew M. Seaman
NEW YORK | Fri Apr 13, 2012 5:06pm EDT



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